SHIPPING POLICY

A Legal Disclaimer

Shipping times and delivery dates provided on this website are estimates only and are not guaranteed. Once an order has been shipped and transferred to the carrier, we are not responsible for any delays, lost packages, or damages that occur during transit. Risk of loss passes to the customer at the time the carrier accepts the shipment. We will, however, assist in filing claims with the carrier if necessary. Shipping costs are non-refundable unless the shipment error is directly caused by us.

Shipping Policy - the basics

We aim to process and ship all orders as quickly as possible, usually within the handling time stated on each product page. Once your order has been shipped, you will receive tracking information by email. Shipping times vary depending on your location and the chosen carrier, and delivery estimates are not guaranteed. We are not responsible for carrier delays, weather disruptions, or other circumstances beyond our control. Customers are responsible for providing accurate shipping addresses and ensuring safe receipt of their packages. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply. Local pickup may be available for select items. Once a package has been handed over to the shipping carrier, risk of loss or damage transfers to the buyer. Please inspect your delivery upon arrival and contact us immediately if any item is missing or damaged.

What to include in the Shipping Policy

All orders are processed within 1–3 business days after payment is received, excluding weekends and holidays. Shipping times vary depending on the carrier and destination, but most domestic orders arrive within 3–7 business days. Shipping costs are calculated at checkout based on weight, size, and location. We currently ship only within the United States using trusted carriers such as UPS, FedEx, and USPS. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times are estimates and may be affected by weather, carrier delays, or other unforeseen circumstances beyond our control. We are not responsible for delays, lost, or damaged packages once the shipment has been handed to the carrier, though we will assist with filing a carrier claim if necessary. Risk of loss transfers to the customer at the time of carrier acceptance. Shipping fees are non-refundable unless the delay or error is directly caused by us. For large or heavy items such as e-bikes or tools, additional handling time or freight arrangements may apply. Customers choosing local pickup will be notified when their order is ready, and pickup must be completed within the stated timeframe.